A. So you've tried to login but cannot. Here is a list of things to try, in order of most common solutions (if you prefer to watch a video, see http://www.igroops.com/members/ids/videos/VIEW/10000044/Logging-In.html )

1. Confirm your membership to the site. Are you certain you are a member of the site you are trying to login to? Go to www.igroops.com and click on the login arrow. Once you login, it will take you to a page that says "Showing all your iGrOOps". Be sure the site you are trying to login to is listed on this page. If it is not, you will want to go to the site, and click the "Join Now" link. You can then use your iGrOOps nickname and password to join the site.
2. Check your password. Passwords are case sensitive. If you forget your password or are unsure, try resetting your password (you can reset to the same password) using the lost password link.
3. Check your nickname. Nicknames are case sensitive as well. If you forget your nickname or are unsure, try resetting your password (you can reset to the same password) using the lost password link.
4. Clear your temporary Internet files. This is done by selecting that option within your web browser. in IE it is Tools >> Internet Options >> Browsing History >> Delete
5. Clear your cookies. Should be in the same section as temp Internet files.
6. Disable your local firewall. Norton anti-virus or other firewall software can be prohibiting cookies.
7. Check your network router/firewall. These security settings could be set too high at the network level. If you made it to this step, almost always it is that your firewall software has cookie security settings too high -- set to medium. You need to be able to accept cookies from all sites. Are you using Norton Anti-Virus? McAffee? Other? Disable it, then try again.
8. If you are using a PC, go to Microsoft Update and select "Custom" and select and apply ALL updates. If you have not done this before expect a couple of hours of downloads and updates. Once complete go back to Micosoft Update and repeat. This will apply "updates to the updates", and should go much more quickly the second time through.
   

Are you using Zone Alarm? Zone alarm rejects 3rd party cookies by default. Your browser needs to accept 3rd Party Cookies.

If you still cannot get in, try the following:

• try using another web browser - AOL Browsers most likely will NOT work
• try using another computer
• try another network if possible (like a library or work/home)

:created by Bo and last updated by Ryan on 2007-12-20 16:22:26 - viewed 7761 times