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Home » Applications » Member Forum » Support Requests » Post

This is the forum for discussing FTH, asking questions, and reporting problems.  In order to ask questions (post on this board) you MUST REGISTER for this support iGrOOp and be logged in.

We are happy to provide you with free support, but please, please, please follow these two simple requests:
1) Be sure to check the FAQs BEFORE posting your problem/question
and
2) Include your FTH Website Address in every post. 

Thank you for helping us help you!

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Author Message
Susan LaBarge

"pseuzen"

Subject: Some email addresses do not work
posted Friday, May 2nd 2008 @ 12:13 PM

Our club is a corporate club, but the emails sent from FTH are not making it to any of the corporate members.

I have attempted to send messages with and without the 'Use the server address as the "From" address' setting set in site administration with no change in results.

From reading the FAQs and previous posts, I get the feeling that the issue is related to the mail server at my company.

How can I communicate to my company what is failing and any potential solutions that can be considered? OR is there something that I can do differently within FTH?

Susan LaBarge
Solvay Toastmasters
http://solvay.freetoasthost.ws/

Brian McDonald
Group Administrator

"Brian"

Subject: RE: Some email addresses do not work
posted Friday, May 2nd 2008 @ 12:50 PM

You have to tell your IT folks to accept email from your website address solvay.freetoasthost.ws and freetoasthost.ws

Brian McDonald, ATM-S, CL

Member of the FreeToastHost Support Group
Glengarry Toastmasters
http://glengarry.freetoasthost.org

McDee's Specialties
http://www.mcdees-specialties.com

Dave Aronson
Group Support Committee

"davearonson"

Subject: RE: Some email addresses do not work
posted Friday, May 2nd 2008 @ 1:03 PM

Susan-

In addition to what Brian said, some overzealous spamfilters stop emails from the username "nobody", such as "nobody@solvay.freetoasthost.ws". Unfortunately, that has long been a standard name meaning basically "don't reply to this, it wasn't sent by a real human, replies will go nowhere". Your IT department, or whoever controls your spamfilters, need to NOT block "nobody" emails, or at least from "nobody" at your FTH site.

(Using the "server address as From" setting should have stopped the other usual overzealous-spamfilter nonsense, which is for xyz.com to automatically reject all mail from outside that claims to come from xyz.com.)

-Dave

--
Dave Aronson, Tech Support Team Member
PLEASE DO NOT PM ME UNLESS IT REALLY IS PRIVATE;
POSTING PUBLICLY LETS OTHERS LEARN TOO!

Susan LaBarge

"pseuzen"

Subject: RE: Some email addresses do not work
posted Friday, May 2nd 2008 @ 4:12 PM

Thank you both!

I will repost with results when I have received a response from our IT group.

Susan LaBarge
Solvay Toastmasters
http://solvay.freetoasthost.ws/

Susan LaBarge

"pseuzen"

Subject: RE: Some email addresses do not work
posted Friday, May 9th 2008 @ 8:26 PM

The IT support department requests the actual IP address to reference.

Is there a way that I can determine the IP address or can you provide it?

Thanks,
Susan

Susan LaBarge
Solvay Toastmasters
http://solvay.freetoasthost.ws/

Brian McDonald
Group Administrator

"Brian"

Subject: RE: Some email addresses do not work
posted Friday, May 9th 2008 @ 8:29 PM

freetoasthost.ws IP = 209.59.13.210

Brian McDonald, ATM-S, CL

Member of the FreeToastHost Support Group
Glengarry Toastmasters
http://glengarry.freetoasthost.org

McDee's Specialties
http://www.mcdees-specialties.com

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