As an addendum, this is what I receiving from the client as he tries to re-login using the code that bypasses the sign up fee...

ME:

REGISTRATION(S) FOUND:We have found one or more registrations in our database already using the e-mail address "gharr8@yahoo.com" and the name(s) "grant". If you are already registered and you do NOT wish to create a new profile,click here to loginfirst. Otherwise, proceed with this form.What did you do at this point? If I click to login first, your password doesn’t match, I assume that is the correct one? Have you tried asking to reset your password? Also, have you tried going the other way and setting up a new profile by “proceeding with that form” because that way seems to work for me?Thanks and we will get there...Nick

CUSTOMER:

CUSTOMER 1 HOUR LATER:

Any ideas?

Thanks,

Nick

Hello? Anyone there?

If the member wants to keep his same nickname, have him login to the site first using his nickname and password. If he's receiving a message saying the password is incorrect, that's a password issue. (We can reset the password for you/him if necessary).

With the correct password, it will indicate that the member is "logged in", but access is limited as he is not an active member of the group.

Once logged in, have him go to the join URL for the site: http://www.atpmembers.com/members/atp/info/join.html

He can then finish the process, using the promo code as appropriate. Or, if you've cancelled both of his PayPal subscriptions, you can have him pay again.

If he's trying to create a new account (new nickname), and getting a message that password is already in use-- it's probably because he's choosing something fairly common. Have him add some numbers to the end (e.g., Ryan779) or additional letters (e.g., RyanLev).

Let us know if trouble persists, or if you'd like us to reset password (send me a private message if you need the password reset).

Thanks very much for getting back to me Ryan, he is finally back in and I think it was probably user error on his part.

However, is there any way I can prevent this in the future when someone upgrades? If I cancel their old PayPal subscription when they set up a new one at the new price, it automatically cancels their membership with my iGroops site.

Thanks again,

Nick

I'm awaiting feedback from programmer on this. We'll let you know when we have an update. Thanks.

Thanks Ryan...appreciate it!