teleconferencing igroops
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Teleconferencing
last updated: 2007-08-29 11:10:02
 Frequently Asked Questions
Frequently Asked Questions

The teleconference "application" can be used in place of or in addition to the chat applications.  There are still many "old school" people out there that prefer the simplicity and familiarness of phone-based conferences. Web access is NOT required to have teleconferences.

Why not hold both teleconferences and online chats?  Reach two different audiences!

iGrOOps teleconferencing is a reservationless, on-demand telephone conferencing service that can be used instantly, reliably and securely. All you have to do is click the "Generate New Conference Codes" button to get your dial-in number and codes. You do not need to provide us with any information regarding your conference, including the date and time or estimated number of participants. Everyone who calls the assigned number and enters the unique access code will be connected instantly.

Only administrators can generate conference codes and only administrators can see the subscriber PIN which is used to record the conference calls.


Service Details

Maximum conference size: 150 callers
Maximum time: 6 hours
Conference Number: Assigned to you once you click the generate button
Access Codes: Assigned to you once you click the generate button
Subscriber PIN: Assigned with access codes
Begins: When first caller enters the conference
Ends: When last caller exits the conference

Service Features

  • Instant access from any land line or mobile device
  • Crystal clear all-digital connections
  • Secure and private
  • Available on demand, 24/7
  • No website visits or computer required for audio conferencing once number/codes are obtained
  • Number / conference code never expires!

You do NOT need to generate a new conference code for each call!  You can simply generate it once and use it over and over, or, if you wish, you can generate new codes as needed.

Recording Your Conference

The administrator (or organizer of the call) can record the conference call once on the call by following these simple steps:

  1. press the "9" key
  2. enter the subscriber PIN followed by the pound (#) key

The conference will be recorded and within a couple of hours of the end of the conference call, the recording will be converted into an MP3 file and an e-mail notification will be sent to the administrator with download instructions.

iGrOOps will also copy this recording file to your iGrOOps Video/MP3 area where you (the admin who generated the conference call codes) can simply selected it from the pull down menu and add it to your online library!

Conference Touch-Tone Quick Reference

This touch-tone guide is for use while on a conference call.


Note: Keys 5,7,8 are only available to the conference organizer.
† Conference Muting Modes: conversation mode, Q&A mode, presentation mode
‡ Chimes settings: Entry on/Exit on, Entry on/Exit off, Entry off/Exit on, Entry off/Exit off
* Used with the subscriber pin

Use of the "change conference muting modes" (key 7)

Conversation Mode – This mode provides an open conference in which all Participants can speak freely and be heard by all in the conference. This mode works best for small groups of conferees. For large conferences, the presentation mode may be more effective. At any time during a conference, conference organizers can switch between conversation mode, Q&A mode and presentation mode by toggling the seven (7) key.

Q&A Mode – This mode allows participants to un-mute themselves, permitting a "question and answer" or interactive session to be held during a conference call that was set to presentation mode. This mode is accessible to those who provide the organizer code when entering a conference. At any time during a conference, conference organizers can switch between Q&A mode, presentation mode and conversation mode by toggling the seven (7) key.

Presentation Mode – This mode automatically mutes every member of the conference, except those who have entered the organizer code, enabling conference participants to listen without being able to speak to others on the conference. This mode works best with large groups of conferees for reducing background noise, and is accessible to those who use the organizer code when entering a conference. At any time during a conference, conference organizers can switch between presentation mode, conversation mode and Q&A mode by toggling the seven (7) key.

Use of "one-on-one private chat" (1&2 keys)

To have a separate, private two party chat during your main conference, simply press the two (2) key to access your "caller code." Exchange caller codes with the person whom you wish to consult with, then press the one (1) key plus the caller code. Since only two people can be in a private chat, it is still secure, even if you announce your codes to each other out loud in the conference. When you both enter the other person's code, you will automatically be placed in your secure private room. Press any key on the pad to return to the full conference.


teleconferencing igroops