Q. When uploading some videos I get a "ERROR-UNDEFINED-io" error. Why?A. The "ERROR-UNDEFINED-io" means that you had a broken connection between the server and your local PC. It happens most often on large file uploads, but should not happen at all assuming the connection is clean between the two points.
Some ways to minimize the chances of getting this error:
- Do large uploads using a hardline connection, i.e. stay away from wireless connections when uploading large files.
- If you are using a cable Internet provider, try to avoid busy times of day to upload large files. Cable uses shared bandwidth and their network could become unstable and reset often during high user load times.
- If you are uploading several files, do one file at a time.
You can just try again at a different time. If you get the error once, it does not mean you will keep getting it. However, if you want to get a file uploaded right away, there is another solution -- the HTML backup uploader. The HTML uploader does not use flash, so blips in the connection do not effect the upload.
To activate the HTML backup uploader:
- go to your video / mp3 application
- click on your user preferences icon
- check the option for HTML uploader
- go back to your application
- ignore the flash uploader, and use the HTML uploader to select and upload your file
If this is an ongoing problem, you may want to contact your ISP about a connectivity issue.
