By: Mary Eule Scarborough (Mary Eule Scarborough)
posted Tue March 18th @ 1:27 PM

Consumers know when they are, and aren’t, being treated well. Do not underestimate them!  If I had to list the ten biggest tactical errors companies make, poor telephone manners would be at the top. To read and/or listen to the complete article, you must be logged in. See below.