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Best practices from professionals around the world on training, tips, techniques and application of interview and interrogation skills
September 2009 Posts
We have had a lot of great feedback and responses from people relating to a variety of topics in this Worldwide Blog of Training Tips and Techniques. Today we are asking you what have you found successful in dealing with highly emotional people. We are often called to interview people who were victims of or witness to very traumatic events and quite often it is difficult for them to communicate effectively. What advice would you offer to investigators who have to interview emotionally-charged people after they experienced some crisis or stressful event?
I think the most important thing to do is to understand what the victim or subject of the interview is going through. What are they experiencing, why are they emotionanl, what are their motivational factors and expectations? Once we know these things we can get on their level and through good interviewing skills (active listening) bring them to where we need them to be to get the most accurate information from them.