thelma wells, 15 minutes to destiny, customer service
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Anna McCoy
Group Administrator
Chief Encouragement Officer

"annamccoy"

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May 2008 Posts »

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Customer Service (annamccoy)
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Learning about Customer Service with Dr. Thelma Wells

Monday, May 26th @ 7:06 AMpost viewed 235 times

Join us today on the 15 minutes to destiny call as we discuss the value of customer service with Dr. Thelma Wells.  The audio will be posted later today after the call for those who can not join us.

Dial in number: 1 (605) 475-6190
Access Code: 542539

About Dr. Thelma Wells

 

From times of singing in a dark closet to the founding of a national women’s mentoring ministry, Thelma Wells' life has been a courageous journey of faith. The name on her birth certificate read simply: Baby Girl Morris. Thelma’s mother was a severely deformed teenager with no husband and no place to go, since her own abusive mother insisted that she take the baby and leave the house. So when the baby was born, her unwed teenage mother found work as a maid cleaning “the big house” while living with her baby daughter in servants’ quarters. Eventually, the baby went to live with her great-grandparents, who called her Thelma Louise Smith and loved her dearly. They took little Thelma to church, where she learned to love the hymns and praise songs.

On those occasions when Thelma was taken to her grandparents’ home, her grandmother abused her, just as she had tormented Thelma’s mother. She was locked in a dark, smelly, insect-infested closet until just before her grandfather came home when her grandmother would bring her out of the closet, clean her up, and act as if all was well. In spite of her deep fear, little Thelma spent her time in the closet singing every hymn and praise song she could remember. She would sing herself to sleep in that closet, and the Lord received this little girl’s innocent praise and rewarded it with an abundant life of joy, protecting her from feelings of anger or bitterness.

Thelma grew up to become a trailblazer for black women, a prominent international speaker and author, and a wife, mother, grandmother, and great-grandmother. As a student at North Texas State University in Denton, Texas (now the University of North Texas), she was a member of the first group of girls to integrate the school’s dormitories. She earned her Bachelor’s degree there and eventually received a Master’s of Ministry from Master’s International School of Divinity in Evansville, Indiana. In 2002 she became the school’s first black female professor.

In 1980 Thelma became the first black woman in the South to organize her own international speaking and consulting corporation. Her natural talent for public speaking and storytelling attracted the attention of the Women of Faith Tour, and in 1996 she became the first black core speaker for the organization. She has authored several books, including her latest God Is Not Through With Me Yet, an inspiring examination of her own life experiences in which she encourages readers to “sing in the closets of their lives.” She serves as the president of The Daughters of Zion Leadership Mentoring Program, an organization she founded in 2000 (another first for a black woman). Through this ministry, “Mama T,” as she is affectionately called, has mentored over 100 spiritual daughters.

Thelma has been married to George Wells, her best friend, supporter, and encourager, for over 45 years. The couple lives in Dallas, Texas, and has three children, eight grandchildren, and two great-grandchildren.

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Anna McCoy, Founder

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Comments
FriendOfGod said on Monday, May 26th @ 1:14 PM:

You mentioned something in your 15 minute talk about finding out how to work well with others.  I am trying to learn how to work better with some new members that have been added to my team, and found out just last week that I made a mistake in my approach.  I recently wrote out a list of tasks for someone on my staff to complete for a particular day since they were having trouble staying on task, and later found out that I may have offended her.  I work with staff members that are very analytical (like your daughter), and usually I just provide general directions to team members or intervene if they run into problems, however in this case the person was being distracted and not focused on the right task.  I'm looking for suggestions of other approaches I may take that fit with her personality and temperament and keep her focused on the task that she needs to complete in priority order.   

 

 

 

 

annamccoy said on Tuesday, May 27th @ 9:33 AM:

Friend of God

I forwarded your message to Dr. Thelma and as soon as she responds I will post here for you.

Anna

annamccoy said on Tuesday, May 27th @ 5:52 PM:

Mama T.'s response to FriendofGod

Thank you for your question.  


Because I don’t know more details, I would imagine that another approach to your employee would be to simply sit down in a neutral place, a lounge or conference room, and say something like this to her, “Betty, thank for giving me this time.  Perhaps I may have offended you when we spoke the other day.  If so, please accept my apology.  I need your help.  How would you prefer me to give you assignments and feedback so I won’t interfere with your flow of work?  (Give her a chance to answer). If she is distant and says she doesn’t know, everything’s all right, you might reply that you usually provide general directions or intervene if they run into problems and you’d like the opportunity to do the same with her.  If there are distractions that interrupt you or I’ve haven’t given you adequate information to do the job, would you let me know?  (If she say yes and does not have an attitude, you are okay.  If she has an attitude you may ask if there’s something she’d like to say to you.  (Give her a chance to talk).  Watch her eyes and body language because they will tell you more than words.  Follow up with what you’ve said you do, but document every conversation and interaction.  Let her know you are available to help her when she needs it (even if it’s assigning someone else to work with her).


Remember, in any setting, the person who asks the last question stays in control of the situation.  Pray for divine guidance before you talk to her.  I hope this helps.  Let me know!


Mama T


thelma wells, 15 minutes to destiny, customer service

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